Gambling is entertainment — and at 999gt, we are committed to keeping it that way. We provide every Malaysian player with the tools, information, and support needed to make informed decisions about their gambling activity. Your wellbeing always comes first.
Our Commitment
At 999gt, we believe that every player deserves to enjoy our platform on their own terms — freely, consciously, and within their means. We serve Malaysian players across Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and beyond, and we take our duty of care to each of those players seriously.
Problem gambling is a genuine health concern, not a personal failing. Recognising it early and accessing support promptly makes a real difference. That is why 999gt integrates responsible gambling tools directly into every player's account — no extra steps, no stigma, no barriers.
Whether you are a football fan placing a weekly EPL or Liga Super Malaysia bet, a regular slots player, or a live casino enthusiast, the same commitment to your wellbeing applies. You are in control, and we are here to make sure it stays that way.
Our Pledge: 999gt will never knowingly allow under-age gambling, will always respond to responsible gambling requests within 24 hours, and will never use manipulative design practices to encourage excessive play.
Tools Built for You
Every tool below is available in your account settings right now — no waiting period, no approval required.
Set a maximum daily, weekly, or monthly deposit amount that you are comfortable with. Once a limit is in place, it cannot be increased for a mandatory 24-hour cooling period — protecting you from impulsive decisions in the moment.
Define a maximum session duration after which your account will automatically log out. You will also receive on-screen reminders at intervals you choose, so you always know how long you have been playing and how much has been wagered.
Regular pop-up notifications display your current session statistics — time elapsed, total wagered, and net result. These reminders help you pause, reflect, and make a conscious decision about whether to continue playing or stop for the day.
Take a short break from the Platform without a full self-exclusion. Cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days are available. During a cooling-off period, your account is temporarily restricted and all marketing emails are paused.
If you feel you need a more serious break, self-exclusion allows you to close your account for a defined period of 3 months, 6 months, 1 year, or permanently. During self-exclusion, all deposit, login, and marketing access is fully blocked. Applied within 24 hours of request.
In addition to deposit limits, you can set a maximum loss threshold per day, week, or month. When this limit is reached, your account will not accept further wagers for the remainder of that period — regardless of the balance remaining.
Recognise the Signs
Problem gambling rarely appears overnight. It develops gradually, often masked by the entertainment value of gaming. Knowing the early indicators — in yourself or in someone you care about — can make a critical difference. If any of the following resonate with you, please reach out to our support team or a professional helpline immediately.
Gambling with money that was set aside for essential expenses — rent, groceries, transport, bills — or borrowing money from family or friends to fund gambling activity.
Feeling compelled to chase losses — placing additional bets immediately after a loss in an attempt to win back what was lost, escalating bet sizes to recover deficits faster.
Spending significantly more time gambling than originally intended, or finding it difficult to stop once a session has begun, even when you had planned to.
Concealing gambling activity from family members, partners, or close friends — lying about the time spent gambling, the amounts wagered, or the extent of losses incurred.
Experiencing significant anxiety, irritability, or restlessness when unable to gamble, or when attempting to reduce or stop gambling activity.
Gambling as a means of escaping stress, anxiety, depression, loneliness, or other emotional difficulties — using gambling to avoid confronting personal or financial problems.
Neglecting work, studies, or family responsibilities in favour of gambling — or experiencing declining performance in professional or academic settings as a result of time or mental energy spent on gambling.
Relationships with family, friends, or colleagues becoming strained or damaged due to gambling-related behaviour, including financial stress caused by gambling losses.
If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use our self-exclusion tool immediately and contact a professional support organisation. You are not alone.
Self-Assessment
Reflect honestly on the following questions. If you answer "yes" to two or more, we recommend using our responsible gambling tools or reaching out for support.
Have you ever gambled more than you intended to, or spent more money than you had planned?
Have you ever felt the need to bet with increasing amounts of money to get the same level of excitement?
Have you tried to cut back on gambling but found it difficult or were unsuccessful?
Have you gambled to escape problems, or to relieve feelings of helplessness, guilt, anxiety, or depression?
Have you ever lied to family members, friends, or others about the time or money you spend gambling?
Has gambling ever caused serious problems in your relationships, your job, your finances, or your mental health?
This self-check is based on internationally recognised problem gambling screening criteria. It is intended for reflection purposes only and does not replace professional assessment.
If you are concerned about your gambling, please contact [email protected] or one of the helplines listed on this page.
How It Works
Navigate to your account settings and select "Responsible Gambling" then "Deposit Limits". Choose daily, weekly, or monthly intervals and enter your preferred ceiling in MYR.
Visit the "Self-Exclusion" section under "Responsible Gambling" in your account. Choose your exclusion duration and confirm the request. Alternatively, contact our support team directly.
If you believe a person under 21 years of age has accessed or may access the 999gt Platform, please report this immediately so we can take swift action.
Help Is Available
You do not have to manage this alone. The following organisations provide free, confidential support to anyone affected by problem gambling — in Malaysia and internationally.
Malaysia's national social welfare hotline, providing confidential counselling for individuals and families dealing with problem gambling and related social issues.
15999Mental Illness Awareness and Support Association Malaysia. Provides mental health support and referral services, including for gambling-related concerns.
03-2780 6803International responsible gambling charity offering free counselling, a national helpline, and an online forum for people affected by gambling problems worldwide.
0808 8020 133Our own 24/7 responsible gambling support team is available to assist with tool activation, self-exclusion requests, and guidance. All requests are treated with complete confidentiality.
[email protected]All helpline numbers listed above are for reference only. Calls to Talian Kasih 15999 from Malaysian numbers are free of charge. GamCare operates from the United Kingdom — standard call rates may apply from international numbers.
What We Promise
These are not aspirations — they are operational standards we hold ourselves to on every single day we serve Malaysian players. We publish them here so that every player knows what to expect and can hold us accountable.
Strict 21+ enforcement. Every registration goes through date-of-birth verification. We deploy KYC checks to confirm age before any withdrawal is processed. Under-age accounts are suspended immediately upon detection.
No dark patterns or manipulative design. We do not use artificial countdown timers, misleading "near miss" messaging, or hidden loss statistics to encourage players to bet beyond their means.
Self-exclusion actioned within 24 hours. No barriers, no delays. When a player requests self-exclusion through any channel — account settings, live chat, or email — we process it within 24 hours and remove all marketing access immediately.
Proactive responsible gambling monitoring. Our platform monitors gameplay patterns for indicators of problem gambling behaviour. Where concerning patterns are identified, our team will reach out proactively to offer support tools — never to encourage more play.
No marketing to self-excluded players. Once a self-exclusion is in place, all email, SMS, and in-app marketing from 999gt to that account is permanently halted for the duration of the exclusion period.
Deposit limit reductions applied immediately. Any reduction in deposit limits takes effect at once. We do not hold pending periods for limit reductions — only for increases, to protect against impulsive reversal decisions.
Full balance return upon self-exclusion. Any real-money balance remaining in a player's account at the time of self-exclusion will be returned to the player upon request, after completion of standard KYC verification.
Staff training on problem gambling identification. All 999gt customer support staff receive training in identifying the signs of problem gambling and in responding to responsible gambling requests with empathy and efficiency.
Full Policy
This Responsible Gambling Policy sets out the commitments, tools, and procedures through which 999gt discharges its duty of care to players who use the Platform. It applies to all registered players on https://999gt.cam, regardless of their location within Malaysia or internationally.
Gambling is, for the overwhelming majority of participants, a form of entertainment that they manage responsibly within their means. However, a minority of individuals may develop gambling-related problems that can have serious consequences for their financial stability, mental health, and personal relationships. 999gt is committed to minimising harm to this group and to all players through the measures described in this Policy.
The 999gt Platform is strictly intended for individuals who are 21 years of age or older. This age threshold applies regardless of the age of majority under Malaysian law or any other applicable jurisdiction, and reflects the higher standard 999gt has voluntarily adopted to align with international best practice in responsible gambling.
The following age-related safeguards are in place on the Platform:
🔞 Under-Age Gambling: It is a criminal offence in most jurisdictions to allow individuals under the legal age to participate in gambling activities. 999gt will cooperate fully with any investigation by regulatory or law enforcement authorities in connection with under-age access.
999gt provides the following responsible gambling tools to all registered players, accessible at any time through the "Responsible Gambling" section of the account settings:
Self-exclusion is a serious intervention tool designed for players who recognise that they need a complete break from gambling. The following provisions govern the self-exclusion process on 999gt:
999gt recognises that certain individuals may be more vulnerable to gambling-related harm, including those experiencing financial hardship, mental health difficulties, bereavement, or other significant life stressors. Our approach to protecting vulnerable players includes:
999gt's marketing activities are governed by a set of responsible marketing principles designed to ensure that our promotional communications do not target vulnerable individuals, misrepresent the nature of gambling, or encourage irresponsible play:
If you have any responsible gambling concerns, wish to activate any of the tools described in this Policy, or want to make a complaint about how 999gt has handled a responsible gambling matter, please contact us through the following channels:
All responsible gambling requests and concerns are treated as highest priority. We commit to acknowledging all responsible gambling communications within 2 hours and to actioning self-exclusion requests within 24 hours of receipt.
For independent support, please refer to the helplines listed above: Talian Kasih (15999), MIASA (03-2780 6803), and GamCare (0808 8020 133). These services are staffed by trained professionals who can provide confidential guidance free of charge.
Play Smart. Play Safe.
Gambling should enhance your leisure time — not dominate it. When you play on 999gt, you play on a platform that actively cares about your wellbeing. Visit our homepage or explore our FAQ for more information.
🔞 For players aged 21 and above only · Gambling can be addictive · Please play responsibly